The following information is important, please read it carefully, as it forms the basis of our contract to provide services. Listed below are the terms and conditions under which we accept instructions to perform work/undertake projects for you.

1. Services are accepted on the basis that fees apply as per the 'Menu of Services' and are exclusive of any disbursements. Disbursements are telephone calls made to you, e-mails and facsimile sent to you. Disbursements are charged at $2 each. Envelopes and stamps can be provided at additional cost, but are not provided as a standard inclusion. Photocopies attract an additional charge of $0.30 per page. Credit card payments attract a surcharge to offset bank charges. We accept VISA and MasterCard.
2. A fee of $15 applies, if you instruct us to download your application information (selection criteria/duty statement) via Internet Explorer on your behalf.
3. Fees for services are not discounted unless agreed to prior to commencement of service.
4. An allowance in addition to listed fees may be charged for particularly urgent applications.
5. If you cancel your project for whatever reason, a fee will be charge pro rata of the agreed fee for work already completed plus a $125 cancellation fee. Where a cancellation is received after the initial draft document has been presented, the full amount is due
6. Employment applications are completed by a mutually-agreed date and clients have an obligation to act promptly in providing feedback for amendments/corrections, etc. If advice of amendments, etc. from you has not been received by us within five (5) days after our request/dispatch of draft documents to you, an invoice will be issued for the full amount and the project will be regarded as completed.
7. Completed applications consist of two high-quality originals and a CD containing your documents, when collected from our office. Request for posting documents is $10 for postage and handling.
8. A tax invoice is issued upon completion of the project and a receipt upon payment. We do not provide credit. This means that all fees must be paid in full as indicated on the invoice. Documents are either e-mailed or the documents may be collected from our office. For projects commissioned via email, credit card details must be provided upon placement of the order as a security. We do not charge your card until the project is completed, but reserve the right to do so in cases of non-responsiveness to payment requests after the due date stated on the invoice.
9. Late payments attract a late/administration fee of $30 in addition to the original fee. Costs arising out of legal efforts to collect outstanding fees will be added to the amount outstanding.
10. Missed appointment will be charged at $20 where no prior notification of cancellation was received.
11. It is the client's responsibility to ensure that the final documents are correct, this means, the documents prepared are satisfactory in regard to:
    
    - Layout/presentation
    - Grammar and punctuation
    - Content
    
    Final proofreading is the client's responsibility.

 

12. The contract is regarded as completed in full when the documents have been collected and have left my office. E-mail contracts are regarded as completed when advised by the client that no further amendments are required. After your notification that you are happy with the documents prepared, further requests for alterations/additions/amendments/changes to the same document/s are charged at $30 per quarter hour.

We make every effort to ensure that you are satisfied with our services. We have an outstanding reputation for preparing quality application documents, which enable clients to be short-listed for interviews; nevertheless, no guarantees for securing interviews are given
 

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